We at Olson Curling have been manufacturing and supplying our line of curling products since 1933. We are pleased to offer our product line through our official online store.
All orders are shipped EXW from our headquarters at 10555 116 Street, Edmonton, AB T5H 3L8.
We ship within Canada, to the United States and to the rest of the world!
Any questions, please call us toll-free: 1-800-661-2492.
CURRENCY & PAYMENT
All prices are in CAD
Accepted Payments for Olson's Online Store include Visa, MasterCard, and Discover.
Online Order Delivery Methods
All local, national and international shipping costs are automatically calculated, in real-time, as you check-out of our online store. All orders are shipped via traceable method.
ONLINE ORDER DELIVERY STANDARDS
Online Order Delivery Times
We ship most orders within 1-2 business days of order receipt, with the exception of national and provincial holidays.
Once the order leaves our warehouse, you can expect it to arrive within the following approximate time frame. Please note, for U.S. and Internationl orders, customs may cause additional delays.
Please Note: For all international orders, including orders being shipped to the United States, customers are responsible for paying all customs, duties & brokerage fees at the time of delivery. Olson's cannot determine in advance what these fees will be. For more information, please contact your local customs office.
Western Canada - 3 to 5 business days
Eastern Canada - 5 to 7 business days
Atlantic Canada - 7 to 11 business days
To the United States
Western United States - 5 to 7 business days
Eastern United States - 7 to 11 business days
Please allow at least 7 to 11 business days for international shipments.
RETURN / EXCHANGE POLICY
Incorrect Item Delivered
If we deliver the wrong item to you, please call us toll-free at 1-800-661-2492 or email firstname.lastname@example.org and we will arrange to deliver the correct item completely at our expense.
What You Can Return / Exchange
If you purchase an item that does not fit you correctly or that you are not satisfied with, we will gladly return or exchange it.
Please note the following limitations:
1. Item must be returned within 30 days of original date of purchase.
2. Item must be in new, unused condition in original packaging.
3. Laundered, altered or damaged items will not be accepted.
4. A copy of the Invoice OR Packing Slip MUST be included.
5. Items must be sent back by a traceable method such as courier, Parcel Post or Xpresspost within Canada; USPS Insured or Registered Mail, for the USA. No snail mail. If outside Canada, please DO NOT send by FedEx or UPS, as you will incurr extra duty, customs and brokerage costs.
6. Customer is responsible for the original and return shipping, duty/brokerage charges on all returns and exchanges. We do not accept any returns via COD.
7. Final Sale/Clearance items cannot be returned for refund.
How to Return / Exchange an Item:
Adhering to the limitation listed above, place the items you wish to return in a box. Include a copy of the Invoice or Packing Slip. Please provide a brief reason for your dissatisfaction or your exchange instructions.
We will issue the refund in the same manner the order was paid for. We do not charge restocking fees to retail customers.
Send Returns / Exchanges to the following address:
Olson Curling, 10555 116 Street, Edmonton, AB. T5H 3L8
At Olson's, we aim for 100% Customer Satisfaction. All of our products* are guaranteed against manufacturer's defects for a period of one year from the date of purchase. The warranty does not include damage due to product misuse or abuse. Even if one year has elapsed, we offer repair services at very competitive prices. Please contact us for further details.
How to make a Warranty Claim
If you believe you have a valid warranty claim, attempt to return the product to the retail outlet where it was initially purchased. If this option is unavailable to you, send the defective product directly to our warehouse at the address below. Be sure to include a valid proof of purchase receipt, a detailed letter specifying the manufacturer's defect, your name, address, and telephone number. Once received, the item will be examined to verify the defect. If it is covered by warranty it will be repaired and returned. If not repairable, but covered under warranty, Olson's will replace it with the same model or a substitution of equal or greater value, at Olson's discretion.
Non-Warranty Returns or Exchanges
If you order an incorrect item or incorrect size, Olson's will ship the correct item to you, as soon as we are notified. We will charge your credit card for the cost of the new item and shipping. Credit will be applied to your original item, not including original cost of shipping, within 72 hours of its return to Olson's. You are responsible for the cost of shipping the original order back. Olson's will NOT accept the return of any used, dirty, stained, or damaged items. All returns must be in original packaging.
10555 116 Street
Canada T5H 3L8
Toll Free: 1-800-661-2492
*Clearance/Final Sale items are not covered under warranty*
Collection of Information
We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill you specific request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.
The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.
Distribution of Information
We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.
Commitment to Data Security
Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.
By Toll-Free Phone: 1-800-661-2492
We reserve the right to make changes to this policy.
Any changes to this policy will be posted.
We use Secure Socket Layer (SSL) technology to ensure the security of your online order information. To check the security of your connection, look at the lower left-hand or right-hand corner of your browser window after you access our secure server. If you see an unbroken key or a closed lock (depending on your browser), then SSL is active. To double-check for security, look at the URL line of your browser. If you have accessed a secure server, the first characters of the site's address should change from "http" to "https." The "s" indicates you are in a secure area employing SSL.
Making a credit card purchase is just as safe on our Web site as it is by telephone, but if you prefer the latter, you may purchase online merchandise by calling us toll-free at 1-800-661-2492. One of our customer service associates will be happy to assist you.